Treatment starts with strong communication

| Chris Paoli

For a newly diagnosed patient, starting the treatment journey for their plaque psoriasis can be a long and arduous process. That’s especially true when navigating the insurance and price issues associated with biologic treatments.

With this in mind, the NPF, in sponsorship with Janssen, have launched the Biologic Fulfillment Fundamentals program, to help dermatology biologic coordinators aid patients when prescribing a biologic. The goal is to strengthen overall communication – whether that’s educating your patient on what to expect or how they can better communicate with insurance and pharmaceutical representatives.

Dermatology biologic coordinator Leslie Lucas, COO of Oakview Dermatology in Ohio, breaks down the growing role of the biologic coordinator, and how to best meet the needs of patients, in an upcoming Psound Bytes podcast episode.

“I think it’s important to set expectations with every patient at the time a biologic is prescribed,” says Lucas. She says that begins with strong communication right off the bat, after the treatment recommendation has been made.

Not only do those expectations include walking a patient through how a specific biologic treatment will work in their body (Lucas credits the NPF for providing the most up-to-date resource information), but how the specialty pharmacy process works, how to contact specific pharmaceutical makers and understanding how long it takes to receive medication in the mail.

The emergence of the biologic coordinator

Lucas also says that setting expectations is communicating what role their biologic coordinator will play in ensuring they get the medication they need. As an example, her office makes sure that all pertinent information is transmitted to the biologic maker and if prior authorization is required, those forms are completed and sent at the same time as the prescription info.

If you haven’t picked it up by now, the key is communication across all avenues and parties. And since the emergence of the biologic coordinator role is relatively new in the field of psoriatic disease, NPF wants to help you strengthen these communication avenues.

From best practices, like developing a reliable list of contact information for patients, or what to do when dealing with a coverage denial, the Biologic Fulfillment Fundamentals portal aims to help you and your peers make the treatment journey as smooth as possible. The portal also provides template letters for appealing an insurance denial, recommending biologic treatment options and requesting a formulary exception, to name a few.

Think of Biologic Fulfillment Fundamentals as your one-stop shop for the resources you need to help treat psoriasis. And, with the medical community’s help, look for this program to expand, as the role of the biologic coordinator continues to do so.

Get up to speed

Are you a biologic coordinator or do you work with some talented individuals who might not know about the Biologic Fulfillment Fundamentals program? Spread the word. And look for Lucas to share some more insight in her role as a biologic coordinator in our upcoming NPF podcast episode.


Driving discovery, creating community

For more than 50 years, we’ve been driving efforts to cure psoriatic disease and improve the lives of those affected. But there’s still plenty to do! Learn how you can help our advocacy team shape the laws and policies that affect people with psoriasis and psoriatic arthritis – in your state and across the country. Help us raise funds to support research by joining Team NPF, where you can walk, run, cycle, play bingo or create your own fundraising event. If you or someone you love needs free, personalized support for living a healthier life with psoriatic disease, contact our Patient Navigation Center. And keep the National Psoriasis Foundation going strong by making a donation today. Together, we will find a cure.

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