NPF helps patients wherever they live

| Katherine Southwick

When you’re a young adult, living with a chronic disease like psoriasis has its ups and downs. Tom Jump, a 27-year-old who has lived with psoriasis for 10 years, was responding to his biologic. His disease was under control, and his professional and personal lives were going well when he seized an opportunity to transfer to the European headquarters of an international advertising agency. 

“I chose to relocate from Chicago to Germany to be closer to my girlfriend,” says Tom. “Overall, it’s been a great experience being abroad. I’ve been able to see so much of the world, meet people with diverse backgrounds, and learn new languages and cultures.” 

Yet, when it came to accessing his psoriasis treatment, things took a turn for the worse. For two years, Tom was unable to access his regular treatment, which had been successful when he was living in the U.S. 

After waiting months to see a health care provider in Germany, Tom was given “ineffective” creams and medications that failed to work. “In that time, my condition worsened to the most severe coverage in my entire life,” he recalls. 

Tom’s mother, Cindy Jump, saw psoriasis take a heavy toll on her son both physically and emotionally.

“Tom’s psoriasis was worse than it had ever been,” says Cindy. “After being successfully treated for years in the U.S., he knew what worked and what didn’t. But he suffered needlessly month after month. Although he never outwardly complained, it was absolutely heartbreaking knowing the physical and mental anguish he was going through.”

NPF helps the Jumps find a solution

Unsure what to do, Cindy reached out to NPF’s Patient Navigation Center out of “complete desperation.” She wrote an email explaining the situation, “hoping that someone might have some advice that would help Tom.” The next morning, she received a reply from a patient navigator who “quickly became the shining light that guided [her] through some very difficult times.”

The patient navigator helped Tom and Cindy navigate the German health care system, contacting the German branch of the company that manufactures Tom’s medication. Ultimately, this company was able to provide a list of dermatologists in Frankfurt, Germany who prescribed his treatment. With her encouragement, Tom was able to get an appointment at a university hospital, where he finally received the appropriate prescription.  

“Throughout this bumpy process, she was a constant source of inspiration and strength and an invaluable resource navigating this difficult and frustrating situation,” says Cindy. “We went from feeling totally defeated to feeling hopeful and empowered. Just knowing that there was someone out there who truly cared about what my son was going through meant the world to me.”  

Life back on treatment: Tackling a Spartan race and moving to Amsterdam 

A few months after getting back on his treatment, Tom and his girlfriend, Karin, participated in a Spartan race in her hometown in Austria. “After going through what I had to do to access my psoriasis treatment, a Spartan race was easy,” he says.

Now, after almost three years in Germany, Tom has moved to Amsterdam to take on a new job and be even closer to his girlfriend. “My German dermatologist has been in contact with my new doctor here in the Netherlands, who is well versed with my psoriasis treatment. I should be getting back on my medication once I get my Dutch health insurance set up.”

Throughout this experience, both Tom and Cindy have learned valuable lessons.

“Psoriasis is an extremely misunderstood disease,” says Cindy. “As parents, it has been important for us to keep asking questions, keep constantly informed and keep fighting for the very best for our son. Tom has never complained or let psoriasis prevent him from living his life, but it has not been an easy road.” 

As for Tom’s advice: “Never settle for a treatment that doesn’t work. Never stop asking questions about what else you can do to improve your condition – whether it’s a medication or other lifestyle changes. And never let this disease stop you from living your life the way you want to, never let it control you and keep you from being happy. While things can seem tough and hopeless, there is always a solution.” 

More resources

Contact the Patient Navigation Center for free, personalized help for patients, families and caregivers.


Driving discovery, creating community

For more than 50 years, we’ve been driving efforts to cure psoriatic disease and improve the lives of those affected. But there’s still plenty to do! Learn how you can help our advocacy team shape the laws and policies that affect people with psoriasis and psoriatic arthritis – in your state and across the country. Help us raise funds to support research by joining Team NPF, where you can walk, run, cycle, play bingo or create your own fundraising event. If you or someone you love needs free, personalized support for living a healthier life with psoriatic disease, contact our Patient Navigation Center. And keep the National Psoriasis Foundation going strong by making a donation today. Together, we will find a cure.

Recent Advance Posts

Dr. Ronald Prussick
A chance meeting with an inspiring mentor channels a promising young man into...
Kumar Family
The Kumar family from southern California discover that they are not alone and...
doctor facing patient across desk
The Corrona Psoriasis Registry will give health care providers the data needed...
Charlotte Community
Researcher Charlotte Hurabielle-Claverie, M.D., finds joy in unraveling the...
hand with arthritis on mouse beside keyboard
We take many common movements and activities for granted – until they become...
Shujahn family
Derek Schujahn turns helplessness into motivation and raises money for NPF in...
Psoriasis sunscreen tips
Just in time for summer, expert tips to help you stay safe in the sun.
Stephen Katz
Six longtime members of our community remember Stephen I. Katz, M.D., Ph.D., a...
Patients are looking to 2020 for utilization management reform in the Golden...